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Compare Plans
| Feature | Starter (Growing Business) | Professional | Enterprise |
|---|---|---|---|
| Best for | Solo practitioners starting out | Solo practitioners (High Traffic) |
Established clinics & large practices |
| Price (US$) | **$49/year** ($4.08/month) | $10/month per therapist | $49/month per therapist |
| Therapist Chat Room | Unlimited | Only “GENERAL” | Unlimited |
| Connected chats per year | 500 (≈10 per week) | Unlimited | Unlimited |
| Session duration limit | Unlimited | Unlimited | Unlimited |
| Zero-knowledge encryption | ✅ | ✅ | ✅ |
| Encryption AES-256 & TLS 1.3 | ✅ | ✅ | ✅ |
| Audit logs (6-year retention) | ✅ | ✅ | ✅ |
| MultiFactor Authentication (MFA) & auto-logout | ✅ | ✅ | ✅ |
| HIPAA – Standard BAA | ✅ | ✅ | ✅ |
| Custom Signed BAA | ❌ | ❌ | ✅ |
| Dedicated compliance review | ❌ | ❌ | ✅ |
| Hong Kong Personal Data Privacy Ordinance compliant | ✅ | ✅ | ✅ |
| White-label branding | ✅ | ✅ | ✅ |
| Priority support | ❌ | ✅ | ✅ |
| Phone support | ❌ | ❌ | ✅ |
Which Plan Is Right for You?
🧑⚕️ Starter – $49/year
Perfect for: Solo therapists, new private practice
Includes:
- 500 connected chats per year (covers 10-12 weekly patients)
- Full HIPAA-ready security (encryption, audit logs, MFA)
- Standard BAA included
- Zero-knowledge for your session notes
- Each therapist with his own chat room
- Custom domain support
“I see up to 12 patients weekly. The Starter plan covers my entire caseload for less than the cost of one session.”
👥 Professional – $10/month per therapist
Perfect for: Solo therapist with high traffic
Includes:
- Everything in Starter but only with a single chat room “GENERAL”
- Each therapist shares the same chat room “GENERAL”
- Unlimited connected chats
*”I am a Solo practitioner in my practice. Professional gives me unlimited chats for $10/month total.”*
🏥 Enterprise – $49/month per therapist
Perfect for: Established clinics, hospitals, practices requiring custom BAA
Includes:
- Everything in Professional
- Each therapist with his own chat room
- Custom signed BAA (individual legal review & signature)
- Dedicated compliance review
- Phone support
- Annual compliance audit assistance
- Custom contract terms available
“Our clinic needed a custom BAA with our legal team. Enterprise delivered the documentation we needed for full compliance.”
Understanding Our BAA Tiers
| Starter | Professional | Enterprise | |
|---|---|---|---|
| Technical HIPAA safeguards | ✅ Fully compliant | ✅ Fully compliant | ✅ Fully compliant |
| Standard BAA | ✅ Template | ✅ Template | ✅ Template |
| Custom Signed BAA | ❌ | ❌ | ✅ Individually reviewed & signed |
What’s the difference?
- Standard BAA: A pre-executed template that demonstrates our HIPAA compliance commitments. Suitable for most solo and small group practices.
- Custom Signed BAA: An individually reviewed agreement with your practice name, signed by 2ConnectMe’s legal team. Required by larger clinics, hospitals, and any practice with specific legal requirements.
“If you’re a solo practitioner, the Standard BAA provides full HIPAA protection. The Custom Signed BAA adds our legal team’s individual signature—required by some larger institutions.”
What Therapists Are Saying
*”I switched from Doxy.me because I wanted zero-knowledge encryption. 2ConnectMe’s $49/year plan costs less than one session and gives me true privacy.”*
— Sarah J., LCSW
“Our group practice needed a custom BAA for our legal file. Enterprise delivered it within 2 weeks.”
— Michael R., PsyD, Group Practice Owner
Compare Us to Competitors
| 2ConnectMe Starter | Zoom for Healthcare | SimplePractice | |
|---|---|---|---|
| Price | $49/year | $14.99/month | $39/month |
| Zero-knowledge encryption | ✅ | ❌ | ❌ |
| Custom BAA available | ✅ (Enterprise) | ✅ | ✅ |
| No patient login required | ✅ | ❌ | ❌ |
| Audit logs included | ✅ | ✅ | ✅ |
| Free plan available | ✅ (40-min sessions) | ❌ | ❌ |
Frequently Asked Questions
Q: Do I need a BAA?
If you treat US patients covered by HIPAA, yes. All paid plans include a Standard BAA. Enterprise includes a Custom Signed BAA with our legal team’s individual signature.
Q: What’s the difference between Standard BAA and Custom Signed BAA?
The Standard BAA is a pre-signed template that demonstrates our compliance commitments. The Custom Signed BAA is individually reviewed and signed by our legal team with your practice name—required by some larger institutions and clinics.
Q: Can I use the Starter plan for telehealth?
Yes. It includes full HIPAA-ready security (encryption, audit logs, MFA) and a Standard BAA. The 500 connected chats per year covers approximately 10 patients weekly.
Q: What happens if I exceed 500 connected chats on Starter?
We’ll notify you. You can upgrade to Professional or Enterprise mid-cycle, or purchase additional chat blocks.
Q: How do I get the Custom Signed BAA?
Sign up for Enterprise, then email baa@2connectme.com. Our legal team will coordinate review and signing (typically 2-4 weeks).
Q: Is the Free Plan HIPAA-compliant?
No. The Free Plan is for testing only. Do not use it for actual patient sessions. HIPAA compliance and BAA require a paid plan.
Ready to Get Started?
Start with a free 40-minute test session. No credit card required.
*Free plan includes 40-minute sessions. Upgrade anytime. BAA available on paid plans.*
Still Have Questions?
📧 Sales & Pricing: sales@2connectme.com
📧 BAA & Compliance: baa@2connectme.com
📧 HIPAA Support: hipaa.support@2connectme.com