If you are still evaluating our 2ConnectMe functions and want to try our service before actual registration, this is the right place for you.

We have set up some agents and an online website for demonstration. You could logon an demo agent and visit online demo website from the steps of scenarios below.

The demonstrations below are designed in the terms of scenarios happening to online clients on your website and agent handling clients request with advance functions of 2ConnectMe to provide the best-in-class customer service.


Scenario 1: Client on a website is served with an agent empowered with video, voice text chat and screen share.

Client clicks chat button to ask for agent assistance

Scenrio 2: Agent provides the best in class customer service. Agent monitors the clients screen activity on the website and watch the client screen in real time. If needed, agent proactively initiates chat with client.

Agent sees client screen activity

Scenario 1: Client on a website is served with an agent empowered with video, voice text chat and screen share.

  1. Logon demo agent.
  2. Client opens demo website.
  3. Client requests staff for assistance while browsing the demo website.
  4. Agent answers an incoming chat.
  5. Client connected a free agent.
  6. Client initiates video chat with agent.
  7. Agent receives video chat.
  8. Client and Agent video chat connected.
  9. Agent shares his own screen to client.
Logon demo agent

To start, you need to logon 2ConnectMe service as an agent. You will get a new Demo Agent by click the link here. Then, you will have a new logon agent as screen shown below.

Demo Agent initial logon with chat room traffic
Client opens demo website

A demo site is built with sticky message chat button on Shopify platform. Click the link here to open such demo html page.

Client Click Message button to pop up contact form
Client requests staff for assistance
Screens of client asking a free staff to answer questions.
Agent answers an incoming chat
Screens of agent answering chats
Client connected to a free agent
Screen of client conencted to an agent
Client initiates video chat

Clicking video chat button starts video connection with agents. 2ConnectMe will ask you approval of camera and microphone access for video chat. Just click the green button to approve them.

Screens of client initiating video chat

If you are the first time to have video chat from 2ConnectMe service, the browser will as your approval as well. You have to click ALLOW button to success video chat connection as indicated below. The following screen is from Chrome browser as an example for illustration. Similiar screen for asking user approval to access the devices is prompted in other browsers, e.g. Firefox, Edge or Safari.

Browser asks approval of accessing camera and microphone for video chat
Agent receives video chat

Agent will be prompted by 2ConnectMe to ask for approval of camera and microphone access. Just click green button to approve the access.

Screens of agent receving video chat

If you are the first time to have video chat from 2ConnectMe service, the browser will as your approval as well. You have to click ALLOW button to continue video chat connection as indicated below. The following screen is from Chrome browser as an example for illustration. Similiar screen for asking user approval to access the devices is prompted in other browsers, e.g. Firefox, Edge or Safari.

Browser asks approval of accessing camera and microphone for video chat
Video Chat Connected
Screens of client & agent video chat
Agent screen sharing

Agent may click the share screen button to select which window, browser tab or application screen to share to client.

Screens of agent sharing screen in progress

Scenrio 2: Agent provides the best in class customer service. Agent monitors the clients activity on the website and watch the client screen in real time. If needed, agent proactively initiates chat with client.

  1. Client opens demo website.
  2. Logon demo agent.
  3. Agent view on contact form status.
  4. Agent remote control of contact form.
  5. Agent writes whisper text to client.
  6. Agent sees client screen.
  7. Agent proactively initiates chat with client.
Client opens demo website

A demo site is built with sticky message chat button on Shopify. Click the link here to open such demo html page.

Client Click Message button to pop up contact form
Logon demo agent

To start, you need to logon 2ConnectMe service as an agent. You will get a new Demo Agent by click the link here. Whenever you click such link, you will have a new logon agent as screen below shown.

Demo Agent initial logon with chat room traffic
Agent view on client’s contact form status

Each of contact form status is shown individually in the chat room traffic of agent console. Each contact form comes with a ID which can be used to trace the traffic data shown in the agent console.

Contact form status linked to traffic data in agent console
Agent remote control of contact form

Agent is able to pop up or pull down of contact form remotely through the controls on traffic data of this contact form on agent console.

The following screen recordings illustrate the client contact form on the demo website is on the right screen and agent console is on the left screen.

Agent writes whisper text to client

When agent finds the client stays on the same page for a long time, he may write whisper text to client for proactively to provide instant support.

The following screen recordings illustrate the client contact form on the demo website is on the right screen and agent console is on the left screen.

Agent wishper text to client’s contact form
Agent sees client screen

Before initiating chat, agent can see what client is doing on the website with advanced function of watch live screen button.

The following screen recordings illustrate the client contact form on the demo website is on the right screen and agent console is on the left screen.

Agent sees client screen before chatting
Agent proactively initiates chat with client

While seeing client screen, agent is able to offer instant assistance to client by message chat button on the traffic data of contact form in the agent console.

The following screen recordings illustrate the client contact form on the demo website is on the right screen and agent console is on the left screen.

Agent connect client for instant assistance chat