Helpers Video

Please take note that we are in the process of changing the app name in app stores.

“Remote Support Agent” ==> “Paid Video Consult”

“Remote Support Customer” ==> “Video Consult Guest”

The video helpers below are with the old name while the content are still valid for demonstration purpose. In case you could not find the updated name “2ConnectMe Paid Video Consult” and “2ConnectMe Video Consult Guest” in the app store, please search the old name “ConnectMe Remote Support Agent” and “ConnectMe Remote Support Customer” respectively.

Usage guide

Video helper: Gestures and handwriting soft-keyboard for 2ConnectMe Paid Video Consult (iOS)

Demonstration how remote control works

Microsoft Windows

Video helper: “2ConnectMe Paid Video Consult” controls remote “2ConnectMe Video Consult Guest” on Windows

Apple MacOS

Video helper: “2ConnectMe Paid Video Consult” controls remote “2ConnectMe Video Consult Guest” on Mac

Apple – iOS

Video helper: “2ConnectMe Paid Video Consult” (iOS) controls remote “2ConnectMe Video Consult Guest” on Mac

Installation

“2ConnectMe Video Consult Guest” on your client desktop

Video helper: Install “2ConnectMe Video Consult Guest” app on Mac

Video helper: Install “2ConnectMe Video Consult Guest” app on Windows

“2ConnectMe Paid Video Consult” on service staff devices

Video helper: Install “2ConnectMe Paid Video Consult” on Mac

Video helper: Install “2ConnectMe Paid Video Consult” on iOS

Video helper: Install “2ConnectMe Paid Video Consult” on Windows