Table of Contents

Usage Cheat Sheet – Remote Control Desktop Computer

Demonstration of remote control desktop

For demonstration of how remote control desktop works, please refer to documentation here.

Install “2ConnectMe Customer” app on remote client customer computer Mac

Install 2ConnectMe Remote Support Customer on Mac

Install “2ConnectMe Customer’ app on remote client customer computer Windows

Install 2ConnectMe Remote Support Customer App on PC Windows

Gestures and handwriting soft-keyboard of 2ConnectMe Agent (iOS)

Gestures and handwriting soft-keyboard of 2ConnectMe Agent (iOS)

Download and install “ConnectMe Customer” app on your Windows / macOS / Ubuntu for desktop computer to be remotely controlled. (Refer to videos above for Mac and Windows) Learn More >
Customer desktop computer keyboard layout must be same as agent service staff desktop. Learn More >

Scenario 1: Remote Control Customer Desktop Computer during live chat

Agent service staff is able to remote control customer desktop computer during live chat. Learn More >
Setup permission required in customer computer to be remotely controlled. Learn More >

Scenario 2: Remote Control Customer Desktop Computer (Unattended Mode)

2ConnectMe Agent remote control customer Mac

2ConnectMe Agent remote control customer PC windows

2ConnectMe Agent (iOS) installation and demo how to remote control customer Mac

Agent service staff is able to remote control customer desktop computer even customer is away from it. Learn More >
Setup Energy Saving Settings of customer computer in macOS for service staff remote control. Learn More >
Setup Power & Sleep settings of customer computer in Windows for service staff remote control. Learn More >