Remote control of customer desktop

With ConnectMe Customer app, agent service staff is able to control customer Windows / Mac OS / Ubuntu desktop including keyboard and mouse. It is the best tools for service staff to trouble shoot the software or hardware issues on the customer local PC.

  • Remote control of customer desktop including keyboard mouse while having live chat with customer together with voice video chat.
  • In order to ensure the customer consent of sharing local desktop control to service staff, 2ConnectMe will prompt the warning alert dialog box to ask customer such permission. Meanwhile, customer can stop such sharing local desktop at anytime.

ConnectMe Customer App

In order to share local desktop control to service staff, customer has to install “ConnectMe Customer” app to connect to service staff. They can be downloaded from the App store, e.g. Microsoft Store for Windows, Apple App Store for Mac OS or deb binary for GNOME Linux desktop.

ConnectMe Customer app lets customer to contact service staff either using service staff email address or service staff private chat room short code number. The service staff email address here is the email address used in agent registration of 2ConnectMe service.

2ConnectMe Quick Connect App – Client Phone screen

Once 2ConnectMe finds the sevice staff availability, customer clicks CONNECT NOW to start connection to service staff.

2ConnectMe Quick Connect App – CONNECT NOW

Agent Remote control client keyboard mouse

While service staff gets connected with customer, service staff can press Request Remote Control button for asking customer keyboard mouse control.

2ConnectMe Agent – Remote control client keyboard mouse button

Customer Approval on sharing SCREEN KEYBOARD MOUSE

In order to protect customer from malcious contact attack, customer has to approve service staff request for every sharing local keyboad mouse as screen below.

2ConnectMe Customer – Approve sharing keyboard mouse

Customer Stop sharing

While customer is sharing the local keyboard mouse, he can stop sharing at any time by pressing the STOP button on the desktop. This button is shown on the top middle of customer screen during sharing control.

2ConnectMe Customer – Stop sharing keyboard mouse

Agent STOP remote control keyboard mouse

While agent is controlling customer keyboard mouse remotely, agent can stop the control through the STOP button on the agent app.

2ConnectMe Agent – Sharing customer keyboard mouse

Permissions required

Connectme Customer app is able to have voice video chat and share lcoal desktop keyboard mouse control with service staff. Operating System will ask user for permissions to access the following devices.

  • Camera
  • Microphone
  • Screen recording to sharing screen
  • Accessibility of remote control of keyboard mouse

Microsoft Windows and Ubuntu grants permission by default

Microsoft Windows and Ubuntu grants ConnectMe Customer app with required permissions when the app is installed. Therefore, during the voice video screen sharing chat, there will be NO annoying sysem dialog box asking for user permission to access camera, microphone and screen sharing. The user experience is great.

Apple MacOS grants permission on demand

MacOS does NOT grant any permission to the app when the app is installed. Instead, MacOS will ask user for each permission when the app accesses such system devices, e.g. camera, microphone. A system dialog to ask for user permissions will then be prompted by MacOS accordingly.

The following dialog box prompts illustrate settings required for each permission required.

Permission for accessing camera

Permission for accessing microphone

Permissons of screen recording

Permissions of accessibility of remote control keyboard mouse

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