All-in-One IT Support Hub – The Contact Center Managed Service Providers (MSPs) Love
The 2ConnectMe Platform revolutionizes IT support with its native contact center—built directly into the ConnectMe Customer App. No more juggling between apps or complex ticket systems. With just one click on the “Help” button, customers instantly connect to your team for text, voice, video chat, and secure remote control—all in a single, seamless workflow.
Why Managed Service Providers (MSPs ) & IT Teams Loves 2ConnectMe service platform:
🚀 One-Click Help Desk Access – Customers request support in seconds, reducing frustration and downtime.
💬 Omnichannel Communication – Resolve issues via chat, voice, or video—whichever fits the scenario.
🖥️ Instant Remote Control – Troubleshoot problems in real time without switching apps or sharing links.
📊 Boost Efficiency – Eliminate redundant steps (e.g., manual screen-sharing setups).
🔒 Enterprise-Grade Security – End-to-end encryption for all interactions and remote sessions.
The MSP Advantage:
- Faster Resolutions – Customers get help immediately, improving satisfaction and SLAs.
- No Training Needed – Intuitive for end-users (“Just click CONNECT!”), reducing support overhead.
- Unified Platform – Manage all support channels (text/voice/video/remote) in one dashboard.
“The ‘Help Button’ alone cut our ticket resolution time by 40%.”
How It Works:
1️⃣ Customer clicks “CONNECT” in the ConnectMe Customer App.
2️⃣ Agent receives notification (desktop/mobile) and click to receive chat.
3️⃣ Remote control starts automatically if needed—no extra steps.
Ideal For:
✔️ Managed Service Providers (MSPs) managing multiple clients.
✔️ Internal IT teams supporting hybrid workforces.
✔️ Service desks prioritizing speed and simplicity.
Unmatched Remote Support Capabilities in Logon Screens and UAC prompts of Windows
The ConnectMe Customer App redefines remote assistance by enabling support teams to take control even during User Account Control (UAC) prompts of Windows, Logon Screens, and even screen saver being displayed on Mac and Ubuntu.—eliminating common roadblocks that disrupt troubleshooting. With seamless, secure access at every system stage, technicians can resolve issues faster, reduce downtime, and deliver uninterrupted support.
Enhance Quality Assurance with Built-in Screen & Voice Recording
The ConnectMe Agent App goes beyond live support by offering integrated screen video and voice recording—an essential tool for contact centers and Managed Service Providers (MSPs) focused on service excellence, training, and compliance. Every remote session can be captured for quality control, dispute resolution, or agent coaching, ensuring your team delivers consistent, professional support.
Key Benefits of Session Recording:
🎥 Full Session Playback –
- Record screen activity, voice calls, and remote control actions in high definition.
- Perfect for auditing, training, and compliance (e.g., HIPAA, GDPR).
📢 Voice & Video Capture –
- Preserve customer-agent conversations for accuracy and transparency.
- Resolve disputes with evidence-based insights.
📊 Quality Monitoring Made Easy –
- Supervisors can review recordings to evaluate agent performance, identify best practices, and provide targeted feedback.
- Use real examples for onboarding and continuous training.
🔒 Secure & Organized Storage –
- Encrypted recordings with timestamped logs for easy retrieval.
- Export clips for case studies or compliance reports.
Why Contact Centers & Managed Service Providers (MSPs) Love This:
✔️ Improve First-Call Resolution – Analyze recordings to spot recurring issues and refine workflows.
✔️ Reduce Liability – Maintain a verifiable record of support interactions.
✔️ Train Smarter – Use real-world examples (with customer consent) to coach new agents.
✔️ Seamless Integration – No third-party tools needed—recording is built into the ConnectMe platform.
How It Works:
1️⃣ Agent starts a support session via ConnectMe Agent app.
2️⃣ Toggle “Record Session” with one click.
3️⃣ After the call, the recording is saved securely with metadata (agent ID, duration, customer information).
4️⃣ The clips from the dashboard can be shared to Supervisors for training or quality monitoring purpose.
“Recording sessions helped us reduce training time by 30% and improve customer satisfaction scores.”
Ultimate Flexibility for Service Staff with ConnectMe Agent Cross-Platform App
The ConnectMe Agent App redefines remote support by letting your team assist customers from anywhere, on any device—whether on a browser, mobile, or desktop. With cross-platform availability and real-time notifications, agents are no longer tied to a desk, boosting productivity and work-life balance.
Key Benefits of the ConnectMe Agent App:
- Work Anywhere, Anytime – Support customers directly from your iOS, Android, Mac, or Windows device, or via any web browser.
- Instant Mobile Notifications – Get alerted about new customer requests on your phone, so you’re always reachable—even away from your desk.
- Freedom to Multitask – No need to sit idle waiting for chats; handle other tasks and respond instantly when a customer needs help.
- Seamless Cross-Platform Control – Start a session on your PC, continue on your tablet, or resolve issues on the go—all without interruption.
- No Missed Chats – Push notifications ensure quick response times, improving customer satisfaction.
- Enterprise-Ready Accessibility – Perfect for remote teams, Managed Service Providers, and IT helpdesks that need 24/7 support flexibility.
Why It Matters:
- Maximizes Agent Productivity – Reduces downtime and allows support staff to manage tasks efficiently.
- Enhances Work-Life Balance – Agents can step away without missing critical requests.
- Scalable for Growing Teams – Onboard agents faster with easy access across all major platforms.
Precision at Your Fingertips – Full Mouse Control via Mobile Gestures
The ConnectMe Agent App redefines mobile remote support with intuitive touch gestures that replicate full desktop mouse functionality on Android and iOS. Whether you need to click, scroll, drag, or zoom, our app gives you the same precision as a physical mouse—right from your smartphone or tablet on iOS or Android.
Key Benefits of Mobile Gesture Control:
✅ Complete Mouse Emulation –
- Left/Right Click – Execute commands effortlessly.
- Drag & Drop – Move files or rearrange windows seamlessly.
- Vertical/Horizontal Scroll – Navigate documents and webpages with ease.
- Smooth Multi-Touch Support – Natural gestures for a desktop-like experience.
✅ iOS-Specific Enhancements –
- Pinch-to-Zoom – Magnify details for precision troubleshooting.
✅ No Hardware Dependencies –
- Work efficiently without carrying extra peripherals—just your phone or tablet.
✅ Optimized for IT & Field Service –
- Perfect for quick fixes, training sessions, or guiding customers through complex steps.
✅ Faster Resolutions –
- No more awkward touchscreen limitations—interact naturally with the remote PC.
Why This Matters:
- Unshackle Your Team – Support customers from anywhere without sacrificing functionality.
- Desktop Precision, Mobile Convenience – Perfect for Managed Service Providers (MSPs), IT helpdesks, and field technicians.
- iOS & Android Optimized – Tailored gestures for each platform’s native feel.
Remote Typing with Ease – Even on Mobile – with ConnectMe Agent’s Soft Keyboard
The ConnectMe Agent App goes beyond basic remote control by integrating a built-in soft keyboard, allowing support staff to type seamlessly on a customer’s PC—even when using a mobile device. No more struggling with tiny touchscreen keyboards or switching devices just to send a quick reply.
Key Benefits of the Soft Keyboard Feature:
- Mobile-Friendly Typing – Effortlessly type commands, chat messages, or file paths on a customer’s PC—directly from your smartphone or tablet.
- No Physical Keyboard Needed – Perfect for agents on the go who still need precise text input during remote sessions.
- Faster Troubleshooting – Quickly enter scripts, URLs, or credentials without awkward copy-pasting.
- Smooth Customer Chats – Maintain professional, error-free communication even when responding from a mobile app.
- Works Across All Platforms – Use the soft keyboard on iOS, Android, web browsers, and desktop apps for consistent convenience.
- Reduces Support Delays – Eliminate the hassle of switching devices just to type—resolve issues in record time.
Why This Matters for Your Team:
- Boosts Mobile Productivity – Agents aren’t limited by their device—support customers anytime, anywhere.
- Enhances Customer Experience – Faster, clearer communication means happier clients.
- Ideal for IT & Helpdesk Teams – Great for quick fixes, script execution, or guiding users through complex steps.
Seamless Keyboard & Mouse Control – Work Naturally on Remote PCs
The ConnectMe Agent App eliminates the friction of traditional remote support by empowering service staff agents to type and control customer PCs as if they were sitting right in front of them. With direct keyboard passthrough and real-time mouse synchronization, agents can work faster and more intuitively—no extra clicks or mode switches required.
Key Benefits of Direct Keyboard & Mouse Control:
⌨️ Type Instantly on Remote PCs –
- When the ConnectMe Agent window is in focus, your local keyboard inputs go directly to the customer’s PC—just like a physical connection.
- No need to manually click into text fields or enable keyboard sharing.
🖱️ True 1:1 Mouse Control –
- Your cursor movements mirror exactly on the customer’s screen—no lag or misalignment.
- Works naturally for clicks, drag-and-drop, scrolling, and precision adjustments.
⚡ Zero-Config Efficiency –
- No toggles or settings needed—just start typing or moving the mouse, and it works.
💼 Perfect for IT & Managed Service Providers (MSPs) –
- Speed up script entries, command prompts, or form fill-ins without awkward copy-pasting.
- Ideal for helpdesk teams, developers, and field technicians who need fluid control.
Why This Matters for Your Team:
✅ Faster Troubleshooting – No delays between typing and execution.
✅ Native Desktop Experience – Feels like working on the remote PC directly.
✅ Reduces Errors – Avoid misclicks or input mistakes from indirect methods.
✅ Cross-Platform Consistency – Works flawlessly on Windows & macOS agents.
“Typing directly on the customer’s machine saved our team 15+ minutes per session.”
How It Works:
1️⃣ Open the ConnectMe Agent App and connect to a customer.
2️⃣ Click into the session window (keep it in focus).
3️⃣ Start typing or moving your mouse—it automatically controls the remote PC.
Supported Actions:
✔️ Full keyboard input (including Ctrl, Alt, F1-F12-keys, shortcuts).
✔️ High-DPI & multi-monitor mouse tracking.
✔️ Drag-and-drop file transfers between windows.
Effortless Multi-Monitor Remote Support with ConnectMe Customer App
The ConnectMe Customer App empowers your service team to seamlessly assist customers—even those using multiple monitors. No more disorienting screen swaps or missed troubleshooting areas; our solution ensures full visibility and control across all displays for faster, frustration-free resolutions.
Key Benefits of Multi-Monitor Remote Support:
- Complete Screen Coverage – View and control every monitor in real time, just as the customer sees it.
- Seamless Navigation – Switch between displays instantly without disrupting the user’s workflow.
- Enhanced Productivity – Troubleshoot complex multi-screen setups (e.g., trading desks, design workstations) efficiently.
- No Customer Confusion – Avoid miscommunication by interacting directly with the correct monitor.
- Supports All Configurations – Works with extended, duplicated, or mixed-resolution setups.
- Ideal for Supporting Power Users & Businesses – Perfect for financial analysts, developers, creatives, and multi-taskers who rely on multiple screens.
Why It Matters:
- Works alongside other features – Combines with UAC/login screen access for uninterrupted support.
- Eliminates guesswork – Technicians see the full workspace, reducing errors and repeat calls.
- Enterprise-ready – Scalable for IT teams supporting hybrid/remote workers with advanced setups.
Monetize Support Services with Automated Billing & Fee Collection
The 2ConnectMe Platform doesn’t just streamline support—it turns your service team into a revenue generator. With built-in fee calculation and payment collection, businesses can now charge for premium support sessions—whether by duration-based billing or manual fee requests—directly within the chat workflow.
Key Features for Service Monetization:
💰 Automated Time-Based Billing –
- Fees are calculated in real-time based on chat duration (e.g., $X per minute).
- Ideal for consultations, priority support, or after-hours services.
💳 Flexible Payment Triggers –
- Request payment upfront (pre-pay) or at the end of a session (post-service).
- Supports one-time fees, subscriptions, or custom quotes.
📊 Transparent Cost Tracking –
- Customers see a live cost counter during the session (optional).
- Automated receipts and logs for accounting & reconciliation.
🔄 Seamless Payment Integration –
- Works with Stripe.
- No manual invoicing—collect fees instantly within the chat.
Why Businesses Love This:
✔️ Transform Support into Profit – Monetize expertise instead of just absorbing costs.
✔️ Upsell Premium Services – Offer paid priority queues, extended support, or VIP packages.
✔️ Reduce Billing Friction – Customers pay without leaving the chat—no follow-ups needed.
✔️ Ideal for MSPs & Freelancers – Charge fairly for time spent, with no revenue leakage.
How It Works:
1️⃣ Agent starts a session (or customer requests paid support).
2️⃣ Payment trigger activates:
- Pre-Pay Mode: Customer approves fees charging scheme before connecting.
-
Post-Pay Mode: Invoice and charges posted automatically after resolution.
3️⃣ Duration-based fees auto-calculate, with optional pauses for idle time.
4️⃣ Secure payment dialogbox appears in-chat—complete in one click.
“With 2ConnectMe’s billing tools, our IT team now covers its own costs—and generates 20% profit.”